For support inquiries, please contact us at:
Subscription Issues
Q: How do I restore my subscription? A: Open the app and navigate to the Subscription screen. Tap on "Restore Purchases" at the bottom of the screen. If you've previously purchased a subscription with the same Apple ID, it will be automatically restored.
Q: How do I cancel my subscription? A: Subscriptions are managed through your Apple ID. To cancel:
Open the Settings app on your iOS device
Tap your name at the top
Tap "Subscriptions"
Find Animefy in the list and tap it
Tap "Cancel Subscription"
Q: Why am I being charged after canceling? A: When you cancel a subscription, you can continue to use it until the end of the current billing period. You won't be charged again after that period ends.
App Functionality
Q: Why can't I upload my own photos? A: Uploading and transforming your own photos requires an active subscription. You can subscribe from the app's Subscription screen.
Q: How long does photo transformation take? A: Transformations typically take 10-15 seconds, but may take longer during peak usage times or with poor network connectivity.
Q: Can I use the transformed images commercially? A: Yes, all transformed images are yours to use however you wish, including for commercial purposes.
Q: Why did the app crash when I tried to transform an image? A: This could be due to several reasons: